Returns & refunds

Please report damaged, incorrect, or incomplete orders within 48 hours of delivery. Keep the original packaging and affected product until your claim has been reviewed.

You may request a replacement or refund if:

• Your rice bag arrives torn, punctured, open, or damaged.
• You receive an incorrect product or package size.
• Items or quantities are missing from your order.
• You experience a genuine quality concern, such as an unusual smell or visible contamination.

Claims are subject to verification. We may request your order number, photographs, or a video showing the issue.

For food safety and hygiene reasons, we generally do not accept returns of opened, used, or partially consumed products due to a change of mind or personal preference. Genuine product defects and quality concerns will be assessed individually, subject to applicable law.

Please do not return products without instructions from our support team.

Once your claim is approved, DAHRIZ may offer a replacement, order correction, or appropriate refund, depending on the circumstances and applicable consumer protection requirements.

For verified issues attributable to DAHRIZ, reasonable return or replacement delivery costs will be covered by us, where applicable.

Approved refunds will generally be initiated within 5–7 business days. The time taken for funds to appear may vary depending on your bank or payment provider.

For Cash on Delivery orders, our support team will coordinate an appropriate refund method.

Contact us as soon as possible to request cancellation. Undispatched orders may be eligible for cancellation. Once dispatched, cancellation may not be possible, subject to applicable legal requirements.

For assistance, message us on WhatsApp at 0334 3070500 or use our Help & Contact page. Include your order number to help us process your request efficiently.

At DAHRIZ, quality means honest service, responsible support, and respect for every customer.

DAHRIZ — Quality You Can Trust.